Buy this Self Paced training course (at your own pace) and receive the courses, quizzes, exercises and the code to take the exam within a period of 1 year
The option Self Paced gives you :
- Self-paced online course materials in your PECB User Dashboard with exercises and quizzes and their answers
- The exam voucher with a retake : you will have one year to take the exam from the moment the voucher is generated
- PECB certification : you will receive your certification as soon as you have validated your exam and fulfilled the necessary conditions
ISO/IEC 20000 Lead Implementer
Why should you attend?
The ISO/IEC 20000 Lead Implementer course gives you the expertise to support an organization in establishing, implementing, managing and maintaining an IT service management system compliant with ISO/IEC 20000. It is designed to help you master best practices for IT service management systems and develop your ability to improve IT processes and services, efficiency and overall organizational performance.
Once you have mastered all the concepts of IT service management systems, you can sit the exam and apply for the “PECB Certified ISO/IEC 20000 Lead Implementer” credential. A PECB certification shows that you have the practical knowledge and professional skills to implement ISO/IEC 20000 in an organization.
Who can Attend?
- Managers or consultants involved in IT service management
- Expert advisors wishing to master the implementation of an IT service management system
- Anyone responsible for maintaining conformity with SMS requirements
- Members of an IT service management system team
Learning objectives
- Understand the relationship between ISO/IEC 20000-1 and ISO/IEC 20000-2, as well as other standards and regulatory frameworks
- Master the concepts, approaches, methods and techniques needed to implement and effectively manage an IT service management system
- Learn to interpret the requirements of ISO/IEC 20000-1 in the specific context of an organization
- Learn to support an organization in planning, implementing, managing, monitoring and maintaining an IT service management system
- Gain the expertise to advise an organization on implementing IT service management best practices
Educational approach
- This course is based on both theory and best practices used to implement an IT service management system
- Encourages interaction between trainers and participants through questions and discussions
- The participants are encouraged to communicate and engage in discussions and exercises.
- Prepare an organization to undergo a third-party certification audit
Prerequisites
Good knowledge of ISO/IEC 20000 and in-depth knowledge of its implementation principles.
Frequently asked questions
How does the course work?
You follow the course online, at your own pace, from your PECB User Dashboard. You progress whenever you like.
When will I receive my access?
Your access and exam voucher are sent by email within 24 to 48 hours after payment.
How does the exam work?
The PECB exam is taken online, remotely proctored, whenever you are ready. Your voucher is valid for 12 months and includes one free retake.
What are the prerequisites?
General knowledge of the field is recommended. Not sure this course is right for you? Message us on WhatsApp and we will advise you for free.
Can my company pay?
Yes. We issue an invoice and accept bank transfers.
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