Terms and Conditions of Sale (T&Cs) – KekeliAcademy.com
Last updated: 21/10/2026
1. Purpose
These Terms and Conditions of Sale (T&Cs) set out the terms under which Kekeli Academy sells, via its website www.kekeliacademy.com, vouchers granting access to training courses or certification exams.
2. Acceptance of the T&Cs
Any order placed on the Site constitutes full and unconditional acceptance of these T&Cs. The Client declares that they have read and understood the T&Cs before validating their order.
3. Order
The Client must follow the online ordering process and provide accurate information.
Once the order is confirmed and payment is completed, a confirmation email will be sent containing the order details.
Kekeli Academy reserves the right to refuse any order in the event of a prior dispute, payment issue, or suspicion of fraud.
4. Prices and Payment
Voucher prices are displayed in USD (United States Dollars), XOF (West African CFA Franc), EUR (Euros), and MAD (Moroccan Dirhams), inclusive of all taxes.
The currency used for the final payment depends on the chosen payment method and the Client’s location.
Payment is due immediately upon ordering via credit card or any other method offered on the Site.
In the event of payment failure or delay, the order may be suspended or cancelled.
5. Delivery of Vouchers
Course access and the exam voucher are sent electronically to the email address provided when ordering, within 24 to 48 hours after payment is confirmed. The client makes sure this address is correct and accessible. If nothing has arrived after 48 hours, the client contacts Kekeli Academy by email ([email protected]) or WhatsApp at +212 664 27 28 34.
6. Cancellation and Refunds
The client may cancel their order and receive a full refund by sending a written request to [email protected] within 24 hours of the order, provided the exam voucher has not yet been generated or sent.
Once the voucher has been sent, the sale is final. The voucher remains valid for 12 months and includes one free exam retake if you fail.
Before you buy, our advisors answer your questions free of charge to check that the course matches your profile.
7. Warranty and Liability
Kekeli Academy strives to provide high-quality training and exams through its official partners.
It cannot be held responsible for the results obtained following training or exams.
Kekeli Academy shall not be held liable in cases of force majeure, unavailability of third-party services, or disruptions related to internet or email networks.
8. Personal Data
The personal data collected is necessary for processing orders and managing the client relationship.
Kekeli Academy undertakes to respect the confidentiality of your data in accordance with Moroccan Law No. 09-08 on the protection of personal data.
You have the right to access, rectify, and delete your data by sending a request to [email protected].
9. Modification of the T&Cs
Kekeli Academy reserves the right to amend these T&Cs at any time. The applicable T&Cs are those in force on the date of the order.
10. Governing Law and Jurisdiction
These T&Cs are governed by Moroccan law.
In the event of a dispute, an amicable solution will be sought first. Failing that, the courts of Casablanca shall have jurisdiction.
11. Contact
For any questions or complaints:
Email: [email protected]
Phone: +212 664 27 28 34
Address: Office 319, 4th Floor, Technopark Casablanca, Boulevard Dammam, 20150 Casablanca, Morocco